General Service Request

BEFORE BOOKING, PLEASE READ ALL THE INFORMATION BELOW:

You are paying a DEPOSIT at this time. Until we see your bike, we won’t know what work needs to be done or which components need to be replaced. Once we have the bike, you will receive a complete quote, including parts, before we proceed with the repair. After you submit your deposit (which will be credited to your repair), we will contact you to arrange the time for you to drop off your bike, and receive a complete your repair estimate. After you drop off your bike, we may need on average 3-7 days to complete the repair, based on parts that may be needed and their availability.

Complex repairs such as custom wheelbuilds, frame builds, complete restorations or bike customizations will likely take longer.

The Fine Print

• Please note that the following surcharges may apply:

  • $25 for Cargo Bikes, Trikes, Tandems and Recumbent bikes

  • $60 for Frontloader or othe XL Cargo and E-Bikes

• All bicycles, including children's bikes, are vehicles, and require certain components to operate properly to ensure safety. We cannot be responsible for the safety of the components that you do not allow us to service or replace, and may therefore decline to perform any repair that will not result in a safely operating bicycle.

• We charge $7 supply and recycling fee on all our major tune-ups, complete assemblies and custom builds, and some a la carte services. This is to help offset the cost of cardboard recycling, and shop supplies and materials, including cleaners, lubricants, small hardware and shop towels.

• Labor Guarantee*
  All of our labor is guaranteed for at least 30 days, but some specific services carry longer guarantees, as described above. We stand behind our services, and promise to make any needed corrections or adjustments free of charge during the period covered by the guarantee.

  • In rare cases, additional parts may be needed to correct the problem. With the exceptions of inner tubes on warranty flat repairs, additional parts are not included in the guarantee.

  • In order to keep track of your repair history, we keep detailed records of your services under your account. Our Labor Guarantees are non-transferrable, and apply only to the original purchaser.